01
Contact us before sending anything back.
Unapproved return shipments may not be accepted. Please email Pawhaven support first with your order number, photos if relevant, and a clear description of the concern.
Return Policy
A thoughtful return process for pet furniture decisions.
Pawhaven wants every piece to feel right for your companion and your room. If something arrives with an issue or does not meet your expectations, contact us so we can review the order and guide the next step.
Request path
Contact first
Policy focus
Review gently
02
Keep items clean and complete.
Returned pet beds, cat furniture, ramps, feeders, cabinets, and crate furniture should be clean, unused, unassembled when applicable, and complete with original parts and packaging when possible.
03
Used pet furniture may be limited.
For hygiene and product condition reasons, items with signs of pet use, hair, odor, stains, scratching, chewing, damage, or alteration may be declined or reviewed for partial resolution only.
04
Damaged or incorrect items should be reported quickly.
If your order arrives damaged, incomplete, or different from what you ordered, contact Pawhaven with photos and order details so we can review the issue.
Return Steps
A clear process helps protect the item, the room, and the order record.
Please do not discard packaging until your order is confirmed and inspected. Original packaging helps protect furniture during any approved return shipment.
Contact Pawhaven
Email support with your order number, product name, and reason for return or exchange review.
Share details
Include photos of the product, packaging, label, or issue when damage, incorrect item, or condition concerns are involved.
Wait for approval
Our team will review the request and provide next steps when the return is approved.
Pack with care
Use original packaging when available and include all parts, accessories, and inserts requested by support.
Resolution review
After the return is received and inspected, approved refunds or next steps are processed according to the order review.
Condition Notes
Pet furniture needs extra care during return review.
Because Pawhaven pieces are designed for pets and shared interiors, product condition is important. Please keep items clean, protected, and complete while your request is reviewed.
Clean conditionNo hair, stains, odor, or heavy use
Complete partsAll pieces, hardware, and inserts included
PackagingOriginal packaging preferred
ApprovalReturn must be authorized first
Refunds & Exchanges
Request Review
Approved resolutions are processed after inspection.
Once an approved return is received, Pawhaven reviews the item condition and order details. If approved, refund or exchange steps are completed according to the original order and payment method.
Payment processing may take additional time.
After Pawhaven approves a refund, your bank or payment provider may require additional time to post the amount back to your account.
Shipping fees may not be refundable.
Original shipping costs, return shipping costs, and handling-related charges may be excluded unless the issue was caused by an approved order error.
Exchanges depend on product availability.
If an exchange is approved, availability, replacement timing, and shipment details will be confirmed by Pawhaven support.
Some items may be excluded.
Final sale, clearance, customized, assembled, used, or hygiene-sensitive items may not be eligible for return unless required by applicable policy review.
Return questions for Pawhaven orders.
These notes explain how return requests, product condition, damage reports, refunds, and exchanges are handled.
Contact Pawhaven at info@pawhaven.mom with your order number, product name, reason for return, and photos if the item is damaged, incorrect, or has a condition issue.
Used pet furniture may not qualify for return due to hygiene and condition concerns. Items with pet hair, odor, stains, scratches, chewing, damage, or alteration may be declined.
Contact us promptly with your order number and clear photos of the product, packaging, and shipping label so our team can review the issue.
Approved refunds are processed after the returned item is received and inspected. Your payment provider may take additional time to post the refund.
Need return help before sending anything back?
Send your order number, checkout email, product name, and reason for the request. Pawhaven support will review the details and guide the next step before any return shipment is made.
Email
info@pawhaven.mom
Phone
3055114364
Address
1812 HAMMOCK BLVD Coconut Creek FL 33063